Frequently Asked Questions

Last Updated on 8th June, 2022

General

Who are you and what do you do?

Warawood Shed is a small family-owned business run by David and Francine Azzopardi. We specialise in hand crafting fine wooden boxes, toys, and other gifts.

For more information check out our About page.

Do you have a physical store?

No we don't. At the moment, Warawood Shed exists only in cyberspace!

How can I get in contact with you?

You can send us an email at sales@warawoodshed.com.au or alternatively go to our Contact page and use the online contact form there.

When will item 'XYZ' be back in stock?

Currently, everything you see on this website is made by David in his workshop on his own. Some of the finer boxes can take a few weeks to build so it's not always possible to have everything in stock.

If you see something you like which is currently sold out, get in contact with us because David may be able to build it for you.

Do you do custom work?

Yes we do, in fact it's a major part of our business.

If you're looking for something in particular which you can't seem to find anywhere, or you have an idea in mind and wish to turn it into a real item, get in contact with us and we'll discuss your options and give you a no-obligation quote.

Do you offer wholesale products?

We do not offer wholesale pricing, but we will consider requests for quantity pricing. Please contact us for more information (minimum purchase quantities apply).

Ordering Information

Is my information safe?

Warawood Shed only stores information relevant to helping us identify and address customers' needs and interests. For detailed information please see our Privacy Policy.

Briefly: Your information is securely entered into our databases and cannot be accessed by third parties. We will only use your personal information to contact you regarding orders or questions you may have. We do not share, rent or sell your personal information.

Where do you ship from?

We ship all our items from Western Sydney, NSW, Australia

Can I pick up my order directly?

Unfortunately we're unable to provide a local pick-up service as we're an online-only business.

How long does it take to process my order?

If the item is in stock and does not require customistion, it will ship in 1-2 business days.

How long is standard shipping?

Estimated Shipping Times

- Australia, New Zealand and Oceania: 3-10 business days

- Asia Pacific: 1-3 weeks

- Europe: 1-3 weeks

- North America: 1-3 weeks

We'll do our best to meet these shipping estimates, however we can't guarantee them because once the item has been posted we have no control over how fast it gets to its destination.

We use Australia Post to ship our products.

How do I cancel an order?

Typically we ship orders quickly, however we do allow cancellations up until the order is shipped.

Please contact us by email at sales@warawoodshed.com.au if you wish to cancel an order.

Returns and Exchanges

We take pride in the quality of our work and want you to be just as proud in the item as we are, however if for any reason you are not happy with an item, please contact us at sales@warawoodshed.com.au.

Be sure to keep all original packaging for your larger boxes as they need special attention and care while in transit.

Please see our Refund Policy for further information.

What if my order was delivered damaged?

If your order was delivered damaged take pictures of the package itself and the product. Then contact us immediately at sales@warawoodshed.com.au and we'll be sure to get a new product out to you ASAP.